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In This Issue
Communicating More Effectively with Physicians
Case Study: The Christ Hospital
Health News You Can Use
 
 
 
Win a custom ChannelCare demo
on an
8" digital photo frame!

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10 lucky winners! 
Send an e-mail to marketing@vericom.net and let us know your favorite way to communicate, and we'll enter you in our drawing.
 
Deadline to enter:  May 15 
 
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Click here for more advice on Navigating the Healthcare System from AHRQ Director Carolyn Clancy, MD. AHRQ is part of the US Department of Health and Human Services.
 
 
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Quick Links
 
 
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FAQ
 
How can SoundCare 
on-hold messaging help promote patient safety initiatives?

-  Communicate goals with short, simple messages 

-  Build trust with CEO and staff SoundViews

-  Establish credibility by highlighting awards and accreditations

-  Change messages easily and cost-effectively, to keep patient information current

More FAQs

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Issue: # 58 April 2009

Time spent today will pay off in better connections tomorrow

Want to better connect with your consumers, physicians, and employees in the future?  Take steps today to communicate even a little bit more, and the rewards long term will be greater. 
 
In fact, we want to show you how your communications investment today will reap great dividends in the future with ChannelCare digital signage. We invite you to participate in a random drawing where 10 individuals will receive an 8" digital photo frame with a custom ChannelCare demo.  Names will be randomly selected among those who send an email to marketing@vericom.net simply letting us know your favorite method of communicating (whether it be by phone, texting, or talking face-to-face, among others.)
 
It's a very cool demo on a very slick frame. We know you'll enjoy it and will want to pass it around for others to see. And, of course, once you have shown it off, the frame is yours to keep!!
 
The deadline for sending us your e-mail is Friday, May 15.

Regards,
Robert

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Robert J. Loeb
President & CEO
Vericom Coporation
Featured Article
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Communicating more effectively with physicians 

by Janet Guptill

What are you doing to improve transparency in outcomes and costs in partnership with your physicians? What tools are you using to facilitate real-time data sharing to reduce delays, avoid errors, and improve accuracy in patient care decision making? Now is a good time to connect with your physicians and evaluate your progress with regards to transparency issues that are still a priority in healthcare.

We often hear about Healthcare Value Management, but what does this mean? How will we know when we have achieved it? Michael Porter in his book, "Redefining Health Care" talks about "value based competition," holding providers (hospitals, doctors) accountable for their outcomes as well as their costs. Regina Herzlinger in her book "Who Killed Health Care?" goes further to say that legislation should be passed that would require all providers and payors to publish audited price and outcome statements, make information easily accessible to the general public, and pay providers more for treating sicker patients, using risk adjustment methodology.

The U.S. Department of Health and Human Services (HHS.gov) has embraced these concepts with its "Value-Driven Health Care" agenda, pushing for greater transparency regarding health outcomes and costs across the entire population. Pressure is still there for hospitals and doctors to become more "transparent" by publishing their quality and price information, communicating and exchanging relevant health information community-wide, and promoting and rewarding improvement in quality and efficiency of care.

How are you progressing in "showing your hand" to the general public? Are you collaborating with physicians any better to ensure the best outcomes for the least cost? And, where are you to date with the following?

Integrating test results data across sites of care and making information available to your physicians real-time through web-based secure portals.

Providing access to electronic patient records across all care providers in a community so the necessary information is available when care decisions are made.

Building in checks and balances for order entry systems to help prevent medication errors and other adverse patient events.

Our healthcare system is filled with best-intention people who are highly skilled and incredibly conscientious. Be sure and provide them with the tools they need so they have the best information available when it comes time to care for their patients.

Janett Guptill
 
 
The Vericom Institute for Learning (VIL) is all about Building Indispensable Relationships. At Vericom, we continually seek to learn about your challenges in healthcare and how we can help you improve your communications and relationships with your patients and consumers, employees, and physicians.
Featured Case Study
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SoundCare®: personalized service that connects The Christ Hospital to its community

Cardiovascular care, spine treatment, women's health, and cancer are the heart and soul of services at The Christ Hospital. This 555-bed not-for-profit hospital in Cincinnati, Ohio informs its captive audiences about these critical services and more in a meaningful and personal way. SoundCare on-hold messaging connects The Christ Hospital to its community with personalized messages targeting patients already using one service with information about its other services, programs, and events.

Read the full case study

Health News You Can Use
Five Action Steps to Help You Lead in Times of Economic Crisis 
 
The economic crisis is presenting leaders with unforeseen challenges. Many of those leaders are not prepared to respond effectively. They have either never been trained to do so, or they have no real-life experience on which to draw to help them navigate their way through this crisis. Unfortunately, this is exactly the time when these leaders need to lead.
 
Read the full article - powered by HealthLeaders 

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