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Case Study:

“By using SoundCare to inform and educate callers both on hold and in queue, we have reduced our call abandonment rates by 67%.”


Bill Cockrell
Administrator
Cardiovascular Associates

About Vericom  
A Unique Focus
Healthcare communications provider, Vericom Corporation, Roswell, Georgia, has been serving hospitals, health systems, managed care, and physician practices for 18 years. Robert Loeb, Vericom President & CEO, started the company in 1989 with the goal of being the premier communications provider for hospitals, by offering an unparalleled service experience for clients that would ensure life long relationships.

Vericom’s 25 employees work in the areas of client relations, sales and marketing, audio and studio production, IS/IT, and graphic design. Employees desire a career and are passionate in serving the healthcare industry as our communications solutions are exclusively for healthcare providers.

Vericom’s solutions include SoundCare on-hold messaging, ChannelCare turn-key visual messaging (digital signage), hotlines, web audio, voice prompts, radio, and podcasts, among others. These custom solutions enable healthcare organizations to better promote their service lines, support branding efforts, differentiate themselves, recruit qualified employees, increase patient satisfaction, and more. Real-time communications products increase the ROI of healthcare marketing programs by expanding their reach to millions of additional, highly qualified consumers. Unlike other communications providers, we develop both audio and visual audience-centered content for clients every month. Content is written by our staff of healthcare professionals and reviewed for clinical accuracy and integrity. We provide 24/7 client support and are prepared to address any crisis communications needs that arise for clients. We serve over 400 healthcare organizations at more than 1,000 locations across the country.

At Vericom, we believe in Building Indispensable Relationships one client at a time. Our philosophy is manifested through the Vericom Institute for Learning (VIL) where we connect our employees and clients to resources which may best serve their needs. These resources include: training, networking, access to opportunities and sharing to broaden their reach, so as to help individuals advance in the direction of their goals both personally and professionally.